Personalisation is no longer a luxury, it’s a necessity. This panel explores how truly understanding your guests’ needs and preferences not only elevates their experience but also drives stronger prof
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True Leadership is essential in hospitality. It fosters staff retention, drives growth, and cultivates a culture of collaboration. My approach is personable yet demanding and I believe in building str
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Hospitality has long been recognised as a powerful connector of people, but what happens if you take that super power and use it to support your local community? Veryan talks about how hospitality lea
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At the Hotel & Resort Innovation Expo, Olivia Immesi, CEO of Native Places, will explore the future of lifestyle hospitality. She will share her vision for meeting evolving guest needs, building cultu
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In a world where your guests expect Amazon-level personalisation and Netflix-style recommendations, sending them generic emails, one-size-fits-all offers, or calling them “Dear Guest” just won’t cut i
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Building strong supplier partnerships in today's market for the overall success and reputation of the business. What as a company we look for in suppliers, challenges in the current climate. Sustainab
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This session explores how hotels across the UK and internationally are using AI to streamline operations, boost revenue, and enhance guest satisfaction. From front desk messaging to automating houseke
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Join us for a panel discussion featuring voices from across THE PIG Hotels, as we explore how sustainability is woven into the fabric of their daily operations. From sourcing ingredients responsibly a
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I’ll share my personal perspective as a seasoned hotelier on the transformative role artificial intelligence is set to play in shaping the future of luxury hospitality. From reimagining guest experien
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The food delivery market is growing rapidly, with 10–25% of hotel guests ordering in. Hotels are often unprepared, missing opportunities to enhance guest experience and drive revenue. We would like to
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