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AI Impact on Future of Luxury Hospitality

30 Sep 2025
I’ll share my personal perspective as a seasoned hotelier on the transformative role artificial intelligence is set to play in shaping the future of luxury hospitality. From reimagining guest experiences to redefining operational excellence, AI presents both exciting opportunities and complex challenges. While technology evolves rapidly, how can luxury hospitality stay human at its heart in an increasingly intelligent world?
Speakers
Kurt Macher, General Manager at Shangri-La The Shard, London and Area General Manager of Operations, London and Paris - Shangri-La The Shard, London